Contacts

Severomoravské vodovody a kanalizace Ostrava a.s.

Customer Helpline
800 292 400working days 7:30 - 17:00
Emergency service
800 292 300nonstop
Registered office
28. října 1235/169, 709 00 Ostrava - Mariánské Hory
ID
45193665
VAT ID
CZ45193665
Bank account No.
1000497402/3500 – Payments of water tariffs and sewage charges
1000497429/3500 – Other payments
E-mail

smvak@smvak.cz
It is not used for receiving the requests for statements. In that case, please use vyjadreni.smvak.cz

info@smvak.cz
An account for e-mail communication with customers, for instance, to send amendments to contracts and/or other customer documents

Data mailbox
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The company is entered in the Commercial Register kept at the Regional Court of Ostrava, Section B, File 347.

Customer Centres

The Customer Centres are open for the customer upon a prior booking of an appointment.

Ostrava

Customer Centre Ostrava
 

Business hours
Mon., Wed. 8:00 - 12:00   13:00 - 17:00
Tues. 8:00 - 12:00   13:00 - 15:00
Book an appointment
Frýdek - Místek

Customer Centre for the Area Frýdek - Místek

Business hours
Mon., Wed. 8:00 - 12:00   13:00 - 17:00
Tues. 8:00 - 12:00   13:00 - 15:00

Address of the Customer Centre:

Beskydská 124, 738 01, Frýdek - Místek

Book an appointment
Karviná

Customer Centre for the Area Karviná

Business hours
Mon., Wed. 8:00 - 12:00   13:00 - 17:00
Tues. 8:00 - 12:00   13:00 - 15:00

Address of the Customer Centre:

Fryštátská 238/47, 733 01, Karviná - Fryštát

Book an appointment
Nový Jičín

Customer Centre for the Area Nový Jičín

Business hours
Mon., Wed. 8:00 - 12:00   13:00 - 17:00
Tues. 8:00 - 12:00   13:00 - 15:00

Address of the Customer Centre:

Suvorovova 538, 742 42, Šenov u Nového Jičína

Book an appointment
Opava

Customer Centre for the Area Opava

Business hours
Mon., Wed. 8:00 - 12:00   13:00 - 17:00
Tues. 8:00 - 12:00   13:00 - 17:00

Address of the Customer Centre:

Krnovská 109, 746 00, Opava

Book an appointment
Documentation Department

Ostrava

Business hours
Mon., Wed. 8:00 - 12:00  13:00 - 17:00



Address of the Department:
28. října 1235/169, Mariánské Hory, 709 00 Ostrava

If you require a discussion regarding an already issued statement on your construction project, please have the reference number of the statement ready and call the customer service line at 800 292 400.

Velké Losiny

Contact Point Velké Losiny
 

Business hours
Every 2nd Wednesday of a month 9:00 - 15:00

Address of the Contact Point:

ČOV Velké Losiny