More than 91% of households perceive the supplied drinking water as quality water. 90% of respondents have high opinion of SmVaK Ostrava’s activities.

Ostrava, 14 December 2017.  95 per cent of representatives of municipalities have a high opinion of SmVaK Ostrava.  90% of those who represent companies spoke very highly of SmVaK Ostrava employees who were dealing with operational issues. This is the result of the customer satisfaction survey performed by Respond & Co. in territories of the Moravian-Silesian Region where SmVak Ostrava has been operating.

“We really welcome the positive feedback from our customers because their satisfaction is the key measure of successful performance of our company. Quality of water in this region has been, for a long time, among the best ones in the Czech Republic. And I am very happy that SmVaK has been considerably better received among businesses - less than one percent of those who are not satisfied is below the statistic error. What is very important for our work and a big future challenge for us is that 97% of businesses are satisfied with drinking water supplies and 96% speak highly about quality of the drinking water”, says Anatol Pšenička, Managing Director of SmVaK.
The best indicator is the history has been reached for the way how the SmVaK Ostrava employees have been dealing with operational issues - 97% of representatives of the municipalities were satisfied with that indicator.

What is interesting, compared with the survey two years ago, is that only 51% of householders know how much they are paying for the water tariff and sewage charge. The decrease is 20%. “Those who said they know how much they were paying for water were only slightly incorrect in their answers – one CZK per cubic meter of water.

 And there is another interesting thing. Though a half of people does not now how much they pay for water, 60% of people think that water is expensive. This proves that people tend to create their opinion a priori without considering the reality. This is what the water companies should focus on, in terms of their presentation”, says Ondrej Gažík, CEO of the survey agency Respond & Co.

More than 8.5% of households commented quality of water in a negative way. “But some parameters because of which the people consider water to be of poor quality, such as occurrence of corrosion that was mentioned by a half of the unsatisfied people, is caused rather by internal pipes in houses, this means by the condition of infrastructure and water meter, not by quality of supplied water. Raw water is regularly analysed before, during and after treatment. Drinking water is analysed at customers’ sites (tap water analyses). Results of quality analyses are published each week at www.smvak.cz. It is possible to monitor parameters for water treatment plants, big water reservoirs and areas that are supplied with water, says Milan Koníř, Director of Water Networks in SmVak Ostrava.

The survey also indicates that 94% households thinks that failures in drinking water networks occur very rarely or almost never. In case of sewage networks, almost 97% respondents believe there are not any failures. 95% respondents are convinced that failures are removed promptly.
“The interesting thing is that none of the municipal councillors said that removal of failures would be too slow. The opposite is true: two thirds believe that removal is very fast (62.5%) – this is more by 40%, if compared with the past four years. Such trend is very significant and very positive for water companies”, says Gažík.

The survey was carried out in October 2017 among 900 households that are provided the water/wastewater services from SmVaK Ostrava. In the same time, representatives of 100 municipalities and 100 businesses in the region were asked same questions.

Kontakt:

Mgr. Marek Síbrt, mluvčí

Severomoravské vodovody a kanalizace Ostrava a.s.

28. října 1235/169, Mariánské Hory, 709 00 Ostrava.

tel. 725 500 509

e-mail marek.sibrt@smvak.cz
www.smvak.cz